Refund Policy

This policy explains when Mavenlus issues refunds for purchases made on this website, and how to request one. It applies to every purchase, whether paid by card, PayPal, or any other method offered at checkout.

What you are buying. Mavenlus sells access to serialized fiction published on this website. Purchases fall into three types: coins, which unlock individual locked parts of a story; a one-off purchase that unlocks a single complete story permanently; and a VIP subscription, which gives unlimited access to every story for a weekly, monthly, or yearly period. All prices are shown in US dollars at checkout before payment is taken.

Who processes your payment. Payments on this site are handled by Paddle.com Market Ltd, which acts as the merchant of record. Paddle appears on your bank or card statement, issues your receipt, and handles refunds on our instruction. Mavenlus never sees or stores your full card number.

Our refund period. You may request a full refund within fourteen days of purchase, provided the content you bought has not been substantially consumed. We treat a purchase as substantially consumed when more than 25% of the purchased content has been opened on your account. For a VIP subscription, we treat it as substantially consumed when more than 25% of the billing period has elapsed or more than five stories have been opened, whichever comes first.

Where refunds are always given. We refund in full, regardless of how much has been read, in each of these cases: you were charged more than once for the same purchase; you were charged after cancelling a subscription; the content you paid for did not unlock on your account; the site was unavailable for more than 24 consecutive hours during a paid subscription period; or the purchase was made without your authorisation.

Where refunds are not given. We do not refund because a story ended in a way you did not expect, because you did not enjoy the writing, or because you forgot that a subscription would renew. Coins that have already been spent to unlock a part cannot be refunded separately; a refund of a coin purchase covers unspent coins only.

Subscriptions and renewal. VIP subscriptions renew automatically at the end of each period until you cancel. You can cancel at any time from the account menu on this site, or from the receipt email Paddle sent you. Cancelling stops the next charge; it does not shorten access you have already paid for. If a renewal charge takes you by surprise and you have not used the new period, contact us within fourteen days and we will refund it.

How to request a refund. Email contact@mavenlus.com from the address you used at checkout, or reply directly to your Paddle receipt. Include the order reference from that receipt. You do not need to give a reason. We aim to reply within two business days and to approve or decline within five. Approved refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank.

Your statutory rights. If you are a consumer in the United Kingdom or the European Union, you have a statutory right to cancel a digital purchase within fourteen days. By starting to read a purchased story immediately, you consent to the content being supplied before the end of that period and acknowledge that your right to cancel is lost once the content has been substantially consumed. Nothing in this policy limits any right you have under the consumer law of your own country.

Changes. If this policy changes, the updated version will be posted on this page and will apply to purchases made after that date.

Questions about a payment or refund can be sent to contact@mavenlus.com.